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The Terms and Conditions prescribed for regulation of Online Payment facilities by elan Experiences Private limited.
The payment system of the bank may collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfil your specific request. This information is only used to fulfil your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Review our payments policy in detail.
These Terms and conditions form part of the contract between the agent and elan Experiences private limited.
The provider of the Payment Gateway shall validate the Credit or debit Card details & other information like address, email and contact details provided by the Agent during the course of a transaction.
This facility shall be provided at the discretion of elan Experiences private limited which reserves the right to add, revise, suspend in whole or in part any of the facility provided by it, without any notice and it shall be binding on the Agent. By using the facility, the Agent shall be deemed to have accepted these Terms and Conditions.
The Agent is aware that in case of online payment over the Payment Gateway, the Agent will not physically sign the charge-slips at the time of making the payment though the Payment Gateway. Accordingly, the Agent accepts that, in the event of any dispute regarding the authenticity or validity of such a payment, for any reason whatsoever, the Agent shall continue be liable to pay the outstanding amount of elan Experiences Private limited for the services booked & utilized.
elan Experiences has no obligation to verify the authenticity of any payment made from the Agent account while using the payment facility.
In the process of using this Website and/or executing any Instruction/ Transaction on behalf of the Agent, elan Experiences may be privy to information relating to the Agent, including information that is of a confidential nature. elan Experiences is strongly committed to protecting the privacy of its Agent and has taken steps to protect the information furnished to it. elan Experiences has taken all necessary measures to protect the confidentiality of the information and its transmission under the online payment Facility.
elan Experiences undertakes not to disclose the information provided by the Agent to any person, unless acting under good faith that such action is necessary to:
elan Experiences has no obligation to verify the authenticity of any payment made from the Agent account while using the payment facility.
Amendments : elan Experiences reserves the right to add, amend, revise, suspend or cancel in whole or in part any of the online payment Facility available through the Website, and will make best efforts to provide appropriate notice to the Foreign Agent. Any addition, suspension, revision, amendment, cancellation or suspension of the terms as notified on the Website may be made by elan Experiences, by causing a notice of the same to be posted on the Website and the Agent shall be deemed to have accepted the same in the event of its executing any transaction through the Website after the addition, suspension, revision, amendment, cancellation or suspension has been notified. elan Experiences may introduce new services in relation to the Website from time to time. The existence and availability of the new online payment Facility will be notified on the Website, as and when they become available.
No Waiver Of Rights : A failure or delay in exercising any right, power or privilege in respect of these Terms and Conditions will not be presumed to operate as a waiver, and a single or partial exercise of any right, power or privilege will not be presumed to preclude any subsequent or further exercise, of that right, power or privilege or the exercise of any other right, power or privilege.
Disclaimer : Agent shall not hold elan Experiences, responsible for any kind of incorrect details furnished by him or her during online payment made.
Rights Granted : The Agent hereby acknowledges and agrees that any rights not expressly granted herein are reserved by elan Experiences.
Cancellation : Any cancellation of services for which payment was made by the Agent using the online payment gateway is subject to the terms & conditions agreed with the Merchant.
Refund : Any payment made by the Agent using the Online payment gateway cannot be refunded under any circumstances. The un-adjusted amount, if any can be used as advance against future services availed by the Agent for their clients or themselves.
Liability : We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the pre-set limit mutually agreed by us with our acquiring bank from time to time
Governing Law And Jurisdiction: The provisions of these Terms and Conditions shall be governed by and construed in accordance with Indian law. All disputes, if any, arising out of or in connection with, or because of this Terms and Conditions or otherwise relating hereto, shall be subject to the exclusive jurisdiction of the competent courts/tribunals in India only.
Severability : If any one or more of the terms and conditions mentioned here are for any reason held to be invalid, illegal or unenforceable by a court of competent jurisdiction, the remaining terms and conditions will be unimpaired and will remain in force and effect.
elan Experiences respects your protection and is dedicated to shield the security of your personal data. We regard your need to see how data is being gathered, utilized, unveiled, moved and put away. In this manner, we have created underneath Cookie policy to familiarize you with our practices. We recommend you to carefully browse this policy together with our Website privacy policy.
elan Experiences utilizes Cookies and different innovations to improve your experience when you use our website. With that impact, we have built up the beneath cookie policy to acquaint you with our practices.
This Policy is appropriate to all people who visit our website and to all data gathered by techniques of the cookies.
Cookies are a component of internet browser programming that permits web servers to briefly store data inside your browser. They are commonly used to make website work, to monitor your developments inside the site, to recall your login subtleties, and for comparable exercises. Cookies are sent to the beginning site on ensuing visit or to another site that perceives the particular treat. Most Internet browsers naturally acknowledge Cookies.
Cookies permit website to perceive the gadget through which the site is gotten to. Cookies can be utilized to store your inclinations and past activities which can additionally be utilized to give explicit functionalities or alternatives fit to your inclinations, in this way improving your site understanding. Cookies can't get to some other data on your PC. Most Internet browsers consequently acknowledge Cookies. Obviously, by changing the choices on your internet browser or utilizing certain product programs, you can control and erase how and whether Cookies will be acknowledged by your program. You can likewise alter your program alternatives to decide not to not get Cookies later on.
There are types of cookies, and they can be recognized dependent on their beginning, capacity and lifespan. Significant attributes of treats incorporate the accompanying:
In order to improve our services to you, elan Experiences’s website, online services, applications, and advertisements may use 'cookies' to collect information related to your use of the website. Cookies may also be used to carry out transactions and disabling them may affect the functionality of this website.
Most internet browsers are set to automatically accept cookies. Depending on your browser, you can set your browser to warn you before accepting cookies, or you can set it to refuse them. If you do not want to receive cookies, most browsers allow you to control cookies through their setting preferences. For instructions on how to change your browser settings, select the browser:
We use various analytics tools and third-party technologies including Google Analytics to collect and analyze cookies. We have contractual relationship with these third-party analytics companies, who collect this information. They may combine this information with other information that they already have independently collected from other websites. Many of these companies collect and use information under their own privacy policies. You may opt-out of Google Analytics by visiting the link
We reserve the right to update or change this policy at any time, and we will provide you with the updated policy when we make any substantial updates at the earliest either through email or by providing a prominent policy of change on the website. This policy has been updated on 16th July 2020. You should check the policy periodically. Your continued use of the website after we post any modifications to the policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified policy.
This privacy policy will set out how elan Experiences Private limited handles any personally identifiable information that you make available to us whilst using our website. Transparency, honesty, and trust are at the heart of our business values and are at the front of our minds when designing our process and policies. As such, we believe that your data should be handled in the same way. Should we ask you to provide any information by which you can be identified when using this website, you can rest assured that it will only be used in accordance with this privacy policy.
This privacy policy may change from time to time. We will keep you informed by elan Experiences is an Destination Management company, with headquarters in Gurgaon, India and registered at Alt F, Tower B, Suncity Success Tower, Sector 65 , Golf Course Extension Road, Gurugram, Haryana, 122018.
Your security is imperative to us and we recognize that the utilization and disclosure of individual information has significant ramifications for us and for the people whose individual information we process.
We regard your need to see how and why data is being gathered, utilized, revealed, moved and put away. Hence, we have built up this Policy to acclimate you with our practices. This notification sets out the manner by which we process your data when you utilize our Website or other computerized stages as per material information insurance laws. It is significant that you read this Policy along with some other notification we may give on explicit events when we are gathering or preparing your own information, so you are completely mindful of how and why we are utilizing your own information. This notification supplements different notification and isn't proposed to supersede them.
A “controller” is an individual or association who alone or mutually decides the reasons for which, and the way where, any close to home information is, or is probably going to be, handled. This notification is given for the benefit of elan Experiences as controller. Except if we inform you in any case elan Experiences is the controller for your own information.
Personal data includes any information about an individual from which that person can be identified. It does not include personal data where the identity has been removed (anonymous data).
Throughout the course of conducting our business as a Destination Management Company, in dealing with Representatives, Partners, Suppliers, Clients, Guests of Partners & Clients, industry peers and contacts, and potential Partners and/or Clients, we may collect and process Personal Data about you.
We collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Policy.
We do not collect any special categories of personal data about you through our Website (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
We collect, use, store and transfer different kinds of personal data about you. We have grouped together the following categories of personal data to explain how this type of information is used by us. These terms are used throughout this Policy:
We may gather Personal Data by the techniques listed below:
Exchanges of Business Cards during:
Inquiry through:
Subscription to recei
Business and/or Booking Contracts as:
Social Media Platforms (These may also be covered by separate Privacy Policies of each of the social media platforms)
Website Cookies
Our website uses cookies to track visits (IP address). We receive Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policies for further details of the information collected. Our website cookies may be completely disabled by simply modifying the settings of your browser.
If you provide us with Personal Data about members of your family and/or dependents or beneficiaries (i.e. for booking & consent on behalf of minor, emergency contacts, etc.), it is your responsibility to inform them of their rights with respect to such information. You also are responsible for obtaining the explicit consent of these individuals (unless you can provide such consent on their behalf) to the processing (including transfer) of that Personal Data for the purposes set out in this Privacy Policy.
When you use our Website we will use your personal data in the following circumstances:
We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
elan Experiences collects, processes, and otherwise uses your Personal Data for purposes that are required by applicable law, regulations, collective agreements or other contracts, to allow the Company to fulfil its business needs and legal obligations. These purposes include:
Personal data may also be used internally for research, analysis and auditing.
Personal data may also be used internally for research, analysis and auditing.
Non-personal data is data which can never be used to identify an individual. We may collect information regarding customer activities on our various portals. This aggregated information is used in research, analysis, to improve and monitor products and for various promotional schemes. It may be shared in aggregated, non-personal form with third party to enhance customer experience, products offering or services.
We use cookies and other technologies to enhance your experience when you use our Website. To that effect, we have developed a cookie policy to familiarize you with our practices. You can access the cookie policy from the link.
For your convenience, our Website provides links to other sites. When you click on one of these links, you are leaving our Website and entering another site. We are not responsible for such third-party sites. You should carefully review the privacy statements of any other sites you visit, because those privacy statements will apply to your visit to such other sites.
Your Personal Data will be disclosed only to individuals within elan Experiences who need access to your Personal Data to perform their duties for the purposes listed in Section 9 above or where required by applicable law.
Within elan Experiences, your Personal Data will be disclosed only to a limited number of restricted individuals, which may include marketing, sales, contracting, reservations, human resources, legal, finance, regulatory and compliance, accounting, compensation and benefit as well as certain managers to the extent any of these functions need access to your Personal Data in connection with their job responsibilities.
elan Experiences may disclose your Personal Data to third parties providing information technology support or technical and organizational services only in connection with the fulfilment of its business needs and legal obligations. The personal data collected is primarily used and passed on to third parties where it is necessary to process your booking, enquiry or participation. We may share personal data as required to fulfil the service offering and/or to make booking, reservation, blocking and any such activity initiated by user. We may share personal data with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information.
elan Experiences will exercise appropriate due diligence in the selection of its third party service providers, and require that they maintain adequate technical and organizational security measures to safeguard your Personal Data, and to process your Personal Data only as instructed by elan Experiences and for no other purposes.
It is understood that your Personal Data will be disclosed to third parties only as necessary in connection with the performance of contracts, the Company’s business activities and the purposes listed in Section 9 above, as permitted by consent or as otherwise authorized or permitted by the law.
We may have to share your personal data with the entities and persons set out below for the purposes for which we collected the personal data.
(a) Where required, we will (subject to our professional obligations and any terms of business which we may enter into with you) disclose your personal data to:
(b)We may share your personal data with persons or entities outside of elan Experiences to whom we may sell or transfer parts of our business or assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, the part of our business that is (as the case may be) sold, acquired or is the merged entity may use your personal data in the same way as set out in this Policy.
Due to the multinational character of elan Experiences, some of the affiliated companies and other recipients may be located in countries (including the United States) that do not provide a level of data protection equivalent to that set forth by the law in your home country. elan Experiences will take steps to make sure that such recipients act in accordance with applicable law and provide an adequate level of protection for your personal data including appropriate technical and organizational security measures, also through implementation of appropriate contractual measures to secure such transfer, in compliance with the applicable law.
Taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, we implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk of processing.
elan Experiences maintains physical, technical, and organizational security measures to protect the Personal Data against accidental, unlawful, or unauthorized destruction, loss, alteration, disclosure, or access, whether it is processed in your local jurisdiction, the United States, or elsewhere. All the information you provide us through online systems is protected by a secure server.
Any credit/debit card details will be destroyed once payment is made. We will never share your private details with anyone else, unless as specified above to facilitate your booking.We require any third parties processing your information to do the implement the same levels of protection with respect to your data. While no system is full-proof, including ours, we will continue using internet security procedures to ensure your data remains safe with us. By opening, browsing, using this site for transactions or storing any data/information, you agree to comply with the latest revised privacy Policy in effect at such time. If you use some social networking or other service which maintains your information, it is governed by their terms of use and privacy Policy.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing. We will not use your personal data to send you marketing materials if you have requested not to receive them. If you request that we stop processing your personal data for marketing purposes, we shall stop processing your personal data for those purposes. If you no longer wish to be contacted for marketing purposes, you can easily change your mind and withdraw such consent at any time by simply clicking the unsubscribe link in the footer of any email you receive from us. You may also do so by contacting us at info@elanexperiences.in
As part of the registration process, we give you the ability to receive via e-mail or direct messaging, information about our Products and Services, updates to our Website, customized advertisements and promotions that are targeted to your specific interest, such as flight specials, promotions, contests, sweepstakes and other travel opportunities available on our Website and/or sponsored by our travel service providers and advertisers. We send this information directly ourselves, or via third party service providers.
Third parties advertise on our Website. We do not share any personal data about you with these advertisers unless you give us permission to do so, separate from any permission you provide during the Member registration process. These advertisers may seek to use cookies and pixel tags to track Session Data about the ads you have seen and types of things in which you appear interested. These advertisers may also use combined information about your visits to our Website and other sites in order to provide advertisements about related goods and services that may be of interest to you.
When you click on one of these advertisers’ links, you are leaving our Website and entering another site. We are not responsible for such third party’s sites. You should carefully review the privacy statements of any other site you visit, because those privacy statements will apply to your visit to that site and may be very different from our policy.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. This includes for example the purposes of satisfying any legal, regulatory, accounting, reporting requirements, to carry out legal work, for the establishment or defence of legal claims.
We will retain your personal data in our databases in accordance with our document management, retention and destruction policy and applicable laws. This period may extend beyond the end of your relationship with us, but it will be only as long as it is necessary for us to have sufficient information to respond to any issues that may arise later. For example, we may need or be required to retain information to allow you to obtain credit for trip your purchased but had to cancel. We may also need the retain certain information to prevent fraudulent activity; to protect ourselves against liability, permit us to pursue available remedies or limit any damages that we may sustain; or if we believe in good faith that a law, regulation, rule or guideline requires it.In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further Policy to you.
We reserve the right to update or change this Policy at any time, and should we materially change our Personal Data practices or this Privacy Policy, we will issue an Advisory and/or take other steps in accordance with applicable laws, including seeking your consent to the modifications, where required by law. You should check the Policy periodically. Your continued use of our Website after we post any modifications to the Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Policy.
Under certain circumstances, you have rights under applicable data protection laws in relation to your personal data. It is our policy to respect your rights and we will act promptly and in accordance with any applicable law, rule or regulation relating to the processing of your personal data.
Details of your rights under General Data Protection Regulation (GDPR) are set out below:
You may exercise any of the abovementioned rights by sending a request to info@elanexperiences.in You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
Additionally, in case you have any questions, comments or concerns about this Policy, you may contact info@elanexperiences.in We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within 15 WORKING DAYS. Occasionally it may take us longer , if your request is particularly complex.In this case, we will notify you and keep you updated.
If you have any questions about this Privacy Policy or wish to (i) access or review your Personal Data or learn more about who has access to your Personal Data, or (ii) make another type of request related to your Personal Data, please contact by email info@elanexperiences.in You may also contact us at tel.: +91 9818401791
elan Experiences is focused on directing its business as per every single relevant Data Protection laws and guidelines and in accordance with the best expectations of moral lead.
This policy sets forth the expected behaviours of elan Experiences Employees and Third Parties in relation to the collection, use, retention, transfer, disclosure, and destruction of any Personal Data belonging to a elan Experiences Contact (i.e. the Data Subject).
Personal Data is any data (counting feelings and intentions) which identifies with a recognized or Recognizable Normal Individual. Personal Data is dependent upon certain legitimate protections and different guidelines, which force limitations on how associations may process Personal Data. An association that handles Personal Data and settles on choices about its utilization is known as a Data Controller while an Data Processor is liable for preparing Personal Data in the interest of the Data Controller. elan Experiences, as a Data Controller and Data Processor, is answerable for guaranteeing consistence with the Data Protection necessities illustrated in this arrangement.
elan Experiences’s leadership is fully committed to ensuring continued and effective implementation of this policy and expects all elan Experiences Employees and Third Parties to share in this commitment. Any breach of this policy will be taken seriously and may result in disciplinary or legal action.
We are compliant with all GDPR rules. If you require our GDPR policy in details, you may contact us using the information below:
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Registered Office: 137, Building no. 6, Mittal Industrial Estate, Marol, Andheri East, Mumbai, India, Maharashtra